1. Introduction

Clwyd Autos ("we", "us", "our") is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

We are registered in England & Wales under company number 12345678. Our registered address is 123 High Street, Rhyl, Denbighshire, LL18 1ET.

2. Information We Collect

We may collect and process the following data about you:

• Identity Data: First name, last name, title
• Contact Data: Email address, telephone number, address
• Vehicle Data: Vehicle registration, make, model, mileage
• Financial Data: Finance application details (where applicable)
• Technical Data: IP address, browser type, operating system
• Usage Data: How you use our website

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide customer service
• Process vehicle sales and part exchange valuations
• Process finance applications (with your consent)
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: To fulfil our contractual obligations to you
• Legitimate Interest: To improve our services and respond to enquiries
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with UK law

5. Cookies

We use cookies on our website. Essential cookies are necessary for the website to function. Non-essential cookies (analytics, marketing) are only used with your consent.

You can manage your cookie preferences at any time using the cookie consent banner on our website.

6. Data Sharing

We may share your data with:

• Finance providers (with your consent, for finance applications)
• Warranty providers (to process warranty claims)
• IT service providers (who support our website and systems)
• Legal and regulatory authorities (where required by law)

We do not sell your personal data to third parties.

7. Data Security

We have implemented appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erasure of your data (in certain circumstances)
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent (where applicable)

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Email: info@clwydautos.online

Phone: 01745 123 456

Address: 123 High Street, Rhyl, Denbighshire, LL18 1ET

11. Complaints

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):

Website: ico.org.uk

Phone: 0303 123 1113